I have been a loyal customer to ‘Bank of India’ since the past 16 years. BOI, as I fondly call it, has been a philosophical Guru, ‘a guiding star (pathadarshak sitara)’ to me, it has taught me to question and not get answers; for there are no real answers in life, it has taught me that life is an exploration not a destination. It is not merely a bank, it is a school of thought that helps you accept and be at peace. Over the years, we have developed a relationship that has ‘gone beyond banking’.
Me : I am here to activate my dormant account.
BOI : This is Sahakar Nagar Branch, your account is in Koregaon Park Branch. Please visit KP branch to reactivate.
Me : Aren’t all the branches in Pune interconnected? I would like to know if you will be able to help me with this issue.
BOI : With ATM’s & Internet banking, customers avoid interacting with the staff (sarcastic tone). Madam, why don’t you visit KP Branch?
Me : (What’s with the sarcasm about ATM’s & Internet banking? Doesn’t it reduce their work?)
Google maps helped me locate BOI, Koregaon Park Branch.
Me : I would like to activate my dormant account at Koregaon Park Branch.
BOI : Sorry Madam, though this branch is in Koregaon Park, its not Koregaon Park branch. This is Meeranagar Branch. Please visit Koregaon Park Branch.
Me : (BOI is in it, but not a part of it. Oh, such insightful manifestation.)
Back to google maps.
What is the mystery behind this ‘closed’ branch? Is my account dormant because the branch has closed? Why didn’t anyone mention that to me?
Exactly at 4:00 pm, I could finally locate the branch, only to see the shutter being pulled down by the security guard.
BOI security guard : Madam, aap kal aiye, Bank 4 baje band hoti hai!
Yes, right! Why didn’t I think of this before? Its indeed a ‘closed’ branch.
I am still struggling with my BOI ATM card, which expired 4 months back and still haven’t received a new one. I feel jealous when friends tell me, their bank delivered their new ATM card before the original one expired. Wow, lucky you! But I have to trust my spiritual teacher, each day liberates me from the karmic cycle of expectation & disappointment.
My heart fills with gratitude. I see the Light.